Bots and Support Channels
How support channels work, why to connect your own Telegram bots, and how to split support by product or brand.
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We are preparing a detailed guide for this topic with explanations, examples, and step-by-step actions. For now, you can explore the related topics below or try the scenario directly in iTasks.
Related topics
How the shared inbox works, how conversation cards are organized, how ownership is assigned, and how teams reply from the app.
How to create tasks from conversations, connect support work to existing tasks, and keep one shared context for the team.
How to keep the full conversation, files, images, and internal team notes in one support card without losing context.
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Open iTasks in Telegram now, and come back here when you need a full step-by-step guide.
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