iTasks Documentation
This section brings together help topics for the main iTasks workflows: getting started, creating a workspace, configuring projects and statuses, managing tasks, running HelpDesk, tracking time, and working with reports. Choose the topic you need and open the relevant section.
How to set up iTasks for your team
Workspace and projects, inviting teammates, roles and access, custom statuses and task types, creating a task and real-time discussion.
How to create your first iTasks workspace: name, timezone, first project, starter task, and preparing the team for work.
The next step after creating a workspace: invite users, configure automatic access to active projects, and change roles when needed.
How the shared inbox works, how conversation cards are organized, how ownership is assigned, and how teams reply from the app.
How to create projects in iTasks, configure automatic access for invited members, and manage project permissions in a workspace.
How to create a task in iTasks and fill in the description, checklists, tags, type, priority, due date, assignee, watchers, and the rest of the form.
How to create tasks from conversations, connect support work to existing tasks, and keep one shared context for the team.
How to configure workflows that pass one task through multiple assignees in sequence, even within the same status, and return it for rework.
Find the action you need
Start with “Getting started” if you are new to iTasks. For a specific question, choose a topic below or use search. Each guide explains the required permissions, steps and related topics.
All documentation sections
Getting Started
First steps: launching the bot, basic onboarding, creating your first workspace, inviting your team, the main screen, and tabs.
How to open iTasks in Telegram, sign in, choose a workspace, and what to do if you see the access restriction screen.
How to work in iTasks on a computer: widen the Mini App window in Telegram Desktop or open the browser version at web.itasks.io and sign in with Telegram.
How to create your first iTasks workspace: name, timezone, first project, starter task, and preparing the team for work.
How to ask the built-in AI assistant questions about iTasks, open the right screens, and safely confirm changes to workspace settings before they apply.
How to choose the current workspace, switch between multiple workspaces quickly, and understand the limits of the free and PRO plans.
The next step after creating a workspace: invite users, configure automatic access to active projects, and change roles when needed.
What you see on the iTasks home screen, how task view modes work, where the key actions live, and how to navigate the app faster.
How to switch between tasks and screens without closing or losing anything, and what happens to your tabs after a restart.
HelpDesk and Customer Support
Connecting your own bots, support channels, the shared inbox, customer replies, linked tasks, and attachments inside HelpDesk.
How support channels work, why to connect your own Telegram bots, and how to split support by product or brand.
How the shared inbox works, how conversation cards are organized, how ownership is assigned, and how teams reply from the app.
How to create tasks from conversations, connect support work to existing tasks, and keep one shared context for the team.
How to keep the full conversation, files, images, and internal team notes in one support card without losing context.
Workspaces and Team
Managing your team structure: projects, members, roles, workspace settings, custom task types, statuses, and billing.
How to create projects in iTasks, configure automatic access for invited members, and manage project permissions in a workspace.
Invite members to a workspace, configure automatic access to active projects, understand roles, and manage access manually when needed.
Workspace settings in iTasks: name and timezone, invite link and members, storage, JSON data export, and how to delete a workspace.
Personal AI connections from your profile: member permissions, complete instructions, MCP URL and access key updates.
How to rename the four default task types, change their icons, add two custom types, and restore the default settings.
How to change task status names, order, icons, and colors: pick an icon from the catalog, set the color, and use statuses in task cards and Kanban.
FREE, PRO, and read-only mode, workspace limits, paying with Telegram Stars or by card in the web version, and what happens after a subscription ends.
Tasks
The core workflow: creating and editing tasks, drafts and tags, changing statuses, task details, subtasks, discussions, files, and different task views.
How to create a task in iTasks and fill in the description, checklists, tags, type, priority, due date, assignee, watchers, and the rest of the form.
How to dictate a task and its due date by voice, structure it with AI in any language you choose, add details without losing content, and track AI token usage.
How to get back to a task you did not finish: what to choose when you leave the form, where drafts live, and how to continue from another device.
How to create tasks by messaging the iTasks bot or sending a voice message: AI drafts, choosing the assignee and project, no-AI mode, and /new, /space, /help.
How the iTasks task details screen is structured, where to view tags, change status, review change history, inspect details, and jump to related actions.
How to break large tasks into multi-level subtasks, navigate with the task tree, and keep complex work structured inside iTasks.
How to use built-in task discussions, quoted replies, mentions, jump-to-message, and links to other tasks inside iTasks.
How to attach files and images to tasks, use rich text and code blocks, and format task descriptions so they stay clear and easy to read.
When to use the list, Kanban, or project tree view, how to switch task modes on the home screen, and how to apply filters, tags, and sorting.
Operations and Control
The iTasks operations section covers backlog, sprints, search, workflows, time tracking, and reports for day-to-day process control.
How to use backlog for ideas and non-urgent tasks, then move them into active work at the right time without losing priorities.
How to enable sprints for a project, create a short planning cycle, fill it with backlog and active tasks, then start or close the sprint.
How to search tasks by text, jump to the right result quickly, and use search as a fast entry point into your daily work.
How to configure workflows that pass one task through multiple assignees in sequence, even within the same status, and return it for rework.
How to track time in iTasks manually or with a timer, review time history, and understand team workload using real data.
Where to review completed tasks, time reports, and overall team activity so you can measure progress, workload, and results over time.
Profile, Notifications, and Access
The iTasks personal settings section covers profile, interface language, notifications, timezone, and app access rules.
How the iTasks profile page works, which fields come from Telegram, and how interface language switching is handled for each user.
How to pay for iTasks PRO by card in the web version, switch from Stars to card, cancel or resume auto-renewal, and check your payment history.
How to set up iTasks notifications: Telegram, working hours with a summary, turning off for a while, team hours and deadline reminders.
Which actions are available to each role, where editing restrictions apply, and why some features may be unavailable.
Common questions
Which languages is the documentation available in?
All help topics are available in Russian, English, Ukrainian, Italian, Spanish, German, Uzbek, Kazakh, Simplified Chinese, Arabic, Persian, Portuguese, French, Polish, Turkish and Indonesian, and switching languages keeps you in the same section.
Why are some pages still short?
We are filling the documentation step by step. The main sections and topics are already in place, and each page will be expanded with detailed step-by-step instructions.
Which topics are already covered?
The help center already covers getting started, workspaces, projects, tasks, HelpDesk, statuses, automation, search, reports, permissions, and notifications.
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