HelpDesk and Customer Support
Connecting your own bots, support channels, the shared inbox, customer replies, linked tasks, and attachments inside HelpDesk.
Section contents
How support channels work, why to connect your own Telegram bots, and how to split support by product or brand.
How the shared inbox works, how conversation cards are organized, how ownership is assigned, and how teams reply from the app.
How to create tasks from conversations, connect support work to existing tasks, and keep one shared context for the team.
How to keep the full conversation, files, images, and internal team notes in one support card without losing context.
This section is being updated
This section already includes the related topics for this part of iTasks. You can open the pages below now, and we will add detailed step-by-step instructions here a little later.
Topics in this section
How support channels work, why to connect your own Telegram bots, and how to split support by product or brand.
How the shared inbox works, how conversation cards are organized, how ownership is assigned, and how teams reply from the app.
How to create tasks from conversations, connect support work to existing tasks, and keep one shared context for the team.
How to keep the full conversation, files, images, and internal team notes in one support card without losing context.
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