Linking Accounts

Linking Accounts

Linking is used when the same person wants to enter iTasks in several ways, for example with Telegram and Google. After linking, these are not two separate accounts; they are two sign-in methods for one account.

1. Where Linking Is Available

The Sign-in methods block is shown only in the native Android and iOS apps. It is hidden in Telegram Mini App because sign-in inside Mini App is controlled by Telegram and is not suitable for confirming a second sign-in method.

Open the iTasks mobile app, go to the profile from the avatar in the top bar, and find the Sign-in methods block.

2. Choose the Primary Account

The primary account is the current account, the one you are signed into before selecting Link. Its user, access rights, and workspaces are kept.

If you need to keep a workspace created with Telegram, sign in with Telegram first. If you need to keep a workspace created with Google, sign out and sign in with Google first. Only then connect the other sign-in methods.

Do not start linking from an accidentally created empty account if the workspaces, tasks, and files you need are under another account. In that case, return to the correct primary account first.

3. If the Second Sign-In Method Is Free

If, for example, Google is not connected to any iTasks user yet, it is simply added to the current account. Workspaces, tasks, and files are not deleted.

4. If the Second Sign-In Method Already Created an Account

This is the common case: a user first signed in with Telegram, created a workspace, then later signed in with Google by mistake and received a new empty or nearly empty account.

When you connect that second account to the current one, iTasks shows:

• which user is being connected;
• which workspaces owned by the second account will be deleted;
• how many projects, tasks, and HelpDesk channels those workspaces contain.

After selecting Delete and link, the second sign-in method is moved to the current account. The separate second-account user is deleted together with its owned workspaces, projects, tasks, files, and related data.

5. When Linking Is Blocked

iTasks does not delete workspaces where the account being connected is only a member, not the owner. If such workspaces exist, merging is blocked: the app shows the external workspaces, and the confirmation button is unavailable.

To continue, sign in as the second account and leave those external workspaces, or ask the owner to remove that account from the team. Then return to the primary account and start linking again.

6. What to Check Before Confirming

1. You are signed into the account whose workspaces must be kept.
2. The Second account block shows the expected user.
3. The Workspaces to delete list does not contain any workspace you need to keep.
4. You understand that the action cannot be undone after confirmation.

7. What Changes After Linking

After linking succeeds, both sign-in methods are marked as connected in the profile. From then on, Telegram and Google open the same iTasks account with the workspaces that belonged to the primary account.

Related Guides

Profile settings, language, notifications, and technical information are covered in Profile and Interface Language. Workspace roles and access rules are covered in Permissions and Access Limits.