If you belong to several workspaces, use the switcher in the app header. The selected workspace determines which projects, tasks, members, HelpDesk channels, and settings you see. Switching does not require ownership or PRO.
In short: one active workspace is available on the free plan with Free limits: 3 members, 1 project, and 1 HelpDesk channel. If the first workspace exceeds Free limits after PRO expires, it becomes Read-only until the owner activates PRO or removes extra projects, members, or channels. Additional workspaces owned by the same user stay in Read-only mode until a PRO subscription is activated for them.
1. What the workspace list shows
Open the workspace switcher from the app header. Each workspace row shows your role and the current plan status.
- FREE - the owner's first free workspace. It works within the free-plan limits.
- Read only - an additional workspace without an active subscription, or the first workspace after PRO expires if it exceeds Free limits. Its data is visible; the owner can activate PRO. Removing extra resources restores Free access only in the first workspace.
- PRO - a workspace with an active subscription and expanded limits.
2. How to remove the limitation
In a read-only workspace, the owner sees a banner that opens the subscription screen. After PRO is activated, the workspace becomes fully usable: you can create tasks, projects, members, and HelpDesk settings within the new limits.
For detailed FREE and PRO limits, pricing, payment history, and read-only behavior, use the separate Subscription, Plans, and Limits guide. The key point here is that a subscription applies to one workspace, not to every workspace owned by the user.
3. How to switch workspaces
- On the home screen, press the switch-workspace icon next to the current workspace name.
- Select the workspace you need from the list.
- Check the header title: after switching, tasks, projects, and members belong to the selected workspace.
Important: before creating a task, project, or inviting a member, always check the selected workspace in the header. Workspaces are isolated from each other: members and project access are configured separately inside each workspace.
What to read next
If the workspace does not exist yet, start with Creating Your First Workspace. After selecting a workspace, the usual next step is inviting users and setting access. To structure work inside a workspace, use the Projects and Workspace Settings guides.