In iTasks, a subscription is applied to a specific workspace. If one owner has several workspaces, each workspace has its own plan status: FREE, PRO, or Read only.
PRO can be paid in two ways: with Telegram Stars, or by bank card in the web version at web.itasks.io. Inside the Telegram Mini App, payment is available only through Telegram Stars because Telegram requires that for digital purchases made inside the app.
In the browser version at web.itasks.io, the owner chooses a payment method on the Subscription screen. Card payments happen right on the page: the payment window opens over the app, and PRO is activated once the payment is confirmed. If you choose Telegram Stars, the invoice opens in the Telegram app, which requires signing in with Telegram. In the Current subscription block on the same screen, you can cancel auto-renewal and, for a card subscription, resume it.
Telegram Stars offers three periods: 499 ⭐ per month with auto-renewal, and 2,495 ⭐ for 6 months or 4,990 ⭐ for 12 months as a one-time payment, which is 1 and 2 months free. The 6- and 12-month periods do not renew automatically: Telegram allows auto-renewal only on a monthly basis. Card payment supports three periods: $9.99 for 1 month, $49.95 for 6 months, and $99.90 for 12 months. The half-year period costs the same as 5 monthly payments, and the annual period costs the same as 10 monthly payments: this is a 1-month and 2-month discount respectively. Details are covered on PRO Payment Methods and in Subscription and Card Payment in the Web Version.
In short: one active workspace is available for free with FREE limits: 3 members, 1 project, 1 HelpDesk channel, and 100 MB of files. If PRO expires and the first workspace exceeds those limits, it becomes Read only until the owner activates PRO or removes extra resources. Additional workspaces owned by the same user stay in Read only mode until PRO is activated for them.
1. Where to open billing
Open the app menu, go to Administration, and select Subscription. The page shows the current workspace status, project and member limits, a separate current subscription block when PRO is active, the PRO subscription block, and payment history. Subscription actions and payment history are available to the workspace owner.
Only the owner can buy token packs in the Telegram Mini App, when pack sales are available and the workspace is not read-only. Pack purchases are unavailable in the browser. The subscription screen shows the current offers and terms.
The same page includes an AI tokens block. It shows the periodic plan balance, the combined remaining balance of purchased packs, and each pack with its status. From the AI tokens row, the owner can open a detailed report that separates Remaining (subscription) from Remaining in packs, and can purchase an additional pack via Telegram Stars. See Voice Input and AI Task Creation for the complete flow.
Paying for 6 or 12 months with Telegram Stars
- On the Subscription screen, choose a period: 1 month, 6 months, or 12 months. The 6- and 12-month periods show the free months and the price per month.
- Tap Pay and confirm the payment in Telegram. The current subscription block will show a “one-time payment” label: such a period does not renew on its own.
- 30 days before the end, iTasks sends a reminder in Telegram, and the Next period block opens on the Subscription screen. Another reminder comes 3 days before and on the last day if you have not renewed.
- Choose the next period: 6 or 12 months again, or a month with auto-renewal. Your remaining paid days are kept — the new period starts after the current one.
Left: choosing a period — 1 month renews automatically but has no discount; 6 and 12 months cost less, are paid in one payment, and do not renew on their own. Center: a paid year — the subscription will not renew automatically, and the screen shows the date from which you can pay for the next period. Right: 30 days before the end, iTasks sends a reminder and opens the Next period block; your paid days are kept.
If the workspace has an active monthly Stars subscription, a 6- or 12-month period can be paid at any time: iTasks turns off auto-renewal in Telegram, and the paid days of the month are kept. A card subscription cannot be canceled in the Telegram Mini App: first cancel card auto-renewal in the iTasks web version, and then you can pay with Telegram Stars.
PRO AI tokens are granted monthly even when you pay for 6 or 12 months: the monthly allowance resets every month, and purchased AI token packs do not expire.
2. FREE, PRO, and read-only limits
| Mode | What is available | Main limits |
|---|---|---|
| FREE | The owner's first active workspace without payment. | 1 project, up to 3 members, 1 HelpDesk channel, 100 MB of file storage. |
| PRO | Full workspace usage with expanded limits. | Unlimited projects, up to 50 members, up to 50 HelpDesk channels, 5 GB of file storage, workspace AI access, payment report export to Excel and PDF. |
| Read only | Data is visible, but creating and changing working entities is blocked until PRO is active or the workspace is back within Free limits. | Viewing and JSON export remain available to the owner; the owner can activate PRO or remove extra projects, members, and HelpDesk channels. |
For switching between several workspaces, use Selecting and Switching Workspaces.
3. How to activate PRO
On the in-app subscription page, the workspace owner can activate PRO with Telegram Stars. Press the subscription button, confirm the Telegram invoice, and wait for the workspace status to update. The subscription is activated after Telegram confirms a successful payment.
Bank card payments for PRO happen outside Telegram, in the web version at web.itasks.io on the same Subscription screen. Paying by card, switching from Stars, and canceling or resuming auto-renewal are covered step by step in Subscription and Card Payment in the Web Version.
In Telegram Mini App, the main subscription block shows PRO activation through Telegram Stars. Below it, a neutral “Billing information” block explains that payment for the iTasks digital subscription in Telegram is processed through Telegram Stars, and that information about plans, subscription periods, invoices, documents, and billing support is available on the official iTasks website.
4. Payment history and auto-renewal
After a successful payment, the current subscription block shows the date until which PRO access is preserved, including the last paid day. If auto-renewal is enabled, the block also says that the subscription renews automatically unless it is canceled. On the last paid day, the owner receives an informational Telegram reminder with the access date and the expected renewal charge. iTasks shows the owner's payment history for this workspace: amount, access period, status, payment provider, and transaction id.
Card payments, switching from Stars to card, and auto-renewal settings are available to the owner in the web version at web.itasks.io. The steps are described in Subscription and Card Payment in the Web Version.
To cancel auto-renewal, open the Subscription screen in the web version at web.itasks.io, press Cancel auto-renewal in the Current subscription block, and confirm. Cancellation works for both card and Telegram Stars subscriptions: there are no further charges, and the already paid PRO access is kept until the shown date, with the workspace time zone taken into account. Card auto-renewal can be resumed before the paid period ends with Resume auto-renewal; nothing is charged today.
A payment refund immediately cancels the related PRO subscription: the payment is marked as refunded and the workspace falls back to Free limits. A regular cancellation without a refund works differently — it disables auto-renewal but preserves the already paid PRO access until the shown date.
5. What happens if the subscription expires
PRO expiring does not itself delete workspace data. A separate inactivity cleanup rule applies to workspaces without an active paid subscription. See workspace settings for the conditions and warning period.
The owner's first workspace falls back to FREE limits. If it has more than 1 project, more than 3 members, or more than 1 active/draft/error HelpDesk channel, the workspace becomes Read only. The banner shows how many extra projects, members, and channels must be removed to return to Free. Additional workspaces move to Read only mode until PRO is restored.
In read-only mode, data can still be viewed and the workspace can still be exported as JSON regardless of subscription status. If the reason is Free-limit overage, the owner can also remove a member or project, and disable or delete a HelpDesk channel. Other working actions stay blocked until PRO is active again or the workspace is cleaned up back to Free limits.
If the owner no longer wants to use the system, download the JSON export before manually deleting the workspace. Export and deletion details are covered in Workspace Settings.
Related guides
Member and role limits are covered in Members and Roles. Project limits connect to Projects. HelpDesk limits apply to bots and support channels. AI API setup is covered in Connect AI agents.