iTasks Documentation
This section brings together help topics for the main iTasks workflows: getting started, creating a workspace, configuring projects and statuses, managing tasks, running HelpDesk, tracking time, working with reports, and using voice rooms. Choose the topic you need and open the relevant section.
A step-by-step walkthrough for creating the first workspace and configuring the minimum setup for a team.
How the shared inbox works, how conversation cards are organized, how ownership is assigned, and how teams reply from the app.
How to create projects and manage their settings, colors, and structure within a workspace.
Task types, priority, due dates, assignees, watchers, and the rest of the task form fields.
How to create tasks from conversations, connect support work to existing tasks, and keep one shared context for the team.
Creating workflow steps and automating task movement between statuses.
How to open a voice room, invite participants, and use voice collaboration inside a workspace.
Step-by-step instructions are being added
We are gradually adding detailed explanations and examples. You can already open each topic, review the section breakdown, and move through the related pages.
All documentation sections
Getting Started
First steps: launching the bot, basic onboarding, creating your first workspace, and understanding the main screen.
How to open iTasks, sign in through Telegram, and what to do if you see the access restriction screen.
A step-by-step walkthrough for creating the first workspace and configuring the minimum setup for a team.
How to choose the current workspace, switch between workspaces, and understand plan-related limits.
What lives on the home screen, how task view modes work, and where to find the core actions.
HelpDesk and Customer Support
Connecting your own bots, support channels, the shared inbox, customer replies, linked tasks, and attachments inside HelpDesk.
How support channels work, why to connect your own Telegram bots, and how to split support by product or brand.
How the shared inbox works, how conversation cards are organized, how ownership is assigned, and how teams reply from the app.
How to create tasks from conversations, connect support work to existing tasks, and keep one shared context for the team.
How to keep the full conversation, files, images, and internal team notes in one support card without losing context.
Workspaces and Team
Managing your team structure: projects, members, roles, workspace settings, custom statuses, and billing.
How to create projects and manage their settings, colors, and structure within a workspace.
Invitations, team membership management, and the difference between OWNER, ADMIN, and MEMBER roles.
Renaming, administrative options, workspace deletion, and other management settings.
How to tailor task statuses to your process and how those changes affect tasks and boards.
What is included in the free plan, how PRO works, why read-only mode appears, and where billing is managed.
Tasks
The core workflow: creating tasks, editing them, changing statuses, working with task details, subtasks, discussions, files, and different task views.
Task types, priority, due dates, assignees, watchers, and the rest of the task form fields.
How to use the task details screen, change a status, review change history, and work with the details panel.
How to break work into subtasks across multiple levels and use the task tree for navigation.
Built-in discussions, quoted replies, jump-to-message, and links to other tasks.
Files, images, rich text, code blocks, and formatting tips for task descriptions.
Lists, Kanban, and project tree views: when to use each mode and how to filter the data.
Operations and Control
Operational tools: backlog, search, workflows, time tracking, reports, and voice rooms.
How to keep ideas and non-urgent tasks before moving them into the active workflow.
How to search tasks by text, jump to results quickly, and use search as a fast way into your work.
Creating workflow steps and automating task movement between statuses.
How to log time in a task, review time history, and track team workload.
Where to review completed tasks, time reports, and overall team activity.
How to open a voice room, invite participants, and use voice collaboration inside a workspace.
Profile, Notifications, and Access
Personal settings, interface language, notifications, links that open directly into tasks, and access rules for the app.
How the profile page works, which fields come from Telegram, and how the app language is handled.
How Telegram notifications are delivered, how tasks open from links, and how the app restores context.
Which actions are available to each role, where editing restrictions apply, and why some features may be unavailable.
Common questions
Is the documentation available in two languages?
Yes. All help topics are available in both Russian and English, and switching languages keeps you in the same section.
Why are some pages still short?
We are filling the documentation step by step. The main sections and topics are already in place, and each page will be expanded with detailed step-by-step instructions.
Which topics are already covered?
The help center already covers getting started, workspaces, projects, tasks, HelpDesk, statuses, automation, search, reports, voice rooms, permissions, and notifications.
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