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🇷🇺RU

Account and Data Deletion

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1. Introduction

The iTasks application (operated by Glazkov Pavel) provides ways to delete your account, personal data, and data in workspaces you own.

Workspace deletion and deletion of the data inside that workspace are available in the app. Account and personal data deletion can be requested through the external communication channels listed below.

2. How to Request Deletion

You can delete workspace data in the app or request account deletion through support:

Delete a workspace in the app

  1. Open Telegram and search for the @iTasksBot bot.
  2. Launch the iTasks Mini App.
  3. Go to your workspace settings (gear icon or 'Settings').
  4. Scroll down to the 'Danger Zone' and select 'Delete Workspace'.
  5. Confirm the action. Projects, tasks, comments, files, HelpDesk channels, conversations, messages, and other data in that workspace will be permanently deleted.

Delete an account through support

You can request account and personal data deletion:

Requests are usually processed within 7 business days after account ownership is verified.

3. What Data is Deleted

When an account or a workspace you own is deleted, iTasks removes:

  • Your iTasks profile, linked Telegram identifiers, and Android push tokens
  • All projects and tasks (names, descriptions, statuses)
  • Comments and discussions in tasks
  • Attachments (images, documents, etc.)
  • Time tracking logs and statistics
  • HelpDesk channels, conversations, messages, internal notes, attachments, and connections to support bots
  • AI Access settings and workspace tokens if the relevant workspace is deleted

If you were a member of a workspace owned by another user or organization, some content you created may remain as workspace data. In that case, deletion of the entire workspace or related records is handled by the workspace owner or by support after verifying the requester's rights.

4. What We Retain

After account deletion is complete, we do not retain an active iTasks profile, Telegram ID, name, username, or Android push token as data of an active account.

Exceptions include financial transaction records (for example, PRO plan purchases through a payment provider), information that must be temporarily retained for security, abuse investigation, or legal compliance, and server backups until their scheduled overwrite. These records do not contain your workspace content beyond what is necessary.

5. Retention Periods

We adhere to a data minimization policy:

  • Workspace deletion: workspace data is deleted after deletion is confirmed in the app interface.
  • Account deletion by request: requests are usually processed within 7 business days after account ownership is verified.
  • Financial and required records: retained for the period needed for tax, accounting, legal, or anti-fraud purposes.

6. Contact Support

If you have any questions about managing your data or experience any difficulties with deletion, please contact us: